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Common issues related to Wordpress (incl. Elementor)

Technical information

Listed below are some common issues that sometimes occur when using Wordpress with Elementor or o...

Updated 1 month ago by Cloudey

How to add an additional website / domain to my hosting plan?

Technical information

All hosting plans support hosting multiple websites / domains on the same plan. The Rain, Thunder...

Updated 3 months ago by Cloudey

Which payment methods do you accept?

General information Billing and payments

We accept payments via credit or debit card, iDeal (NL only), and bank transfer. We never charge...

Updated 5 months ago by Cloudey

Addon domains and Cloudflare - Error "This domain points to an IP address that does not use the DNS servers associated with this server"

Technical information

Problem When adding an additional domain to your hosting account (addon domain), a verification ...

Updated 7 months ago by Cloudey

Index

General information

Knowledgebase and documentation for Cloudey web hosting, web development, and enterprise services...

Updated 7 months ago by Cloudey

Nameservers, DNS and CloudFlare

Technical information

Nameservers respond to DNS queries for your domain, essentially telling the browser where to find...

Updated 7 months ago by Cloudey

Can I pay on a yearly/annual basis? Which payment terms do you offer?

General information Billing and payments

You can pay for all services on a monthly or yearly basis. Do you offer a discount for paying lo...

Updated 10 months ago by Cloudey

My IP was blocked from accessing my website or the hosting control panel!

Technical information

There are various reason why an IP can end up temporarily or permanently blocked from accessing t...

Updated 1 year ago by Cloudey

Which PHP versions are supported? Which PHP extensions are installed?

Technical information

PHP versions All shared hosting plans support the following PHP versions: PHP 7.4 Available u...

Updated 1 year ago by Cloudey

How can I change PHP settings? How can I increase the file upload limit or memory limit of PHP?

Technical information

Changing PHP settings You can find various PHP settings in cPanel under MultiPHP INI Manager, lo...

Updated 1 year ago by Cloudey

How long have you been in business?

General information General

Cloudey was founded in 2014. We have built a solid foundation for our business and gained a lot o...

Updated 2 years ago by Cloudey

Do you make backups of client websites? Where do you store backups? How do I restore a backup? How long do you keep backups?

Technical information

Frequency and scope We make daily individual backups of all accounts on our shared hosting plans...

Updated 2 years ago by Cloudey

Unable to connect e-mail account to Gmail with POP3. Connection timed out or connection refused in Gmail.

Technical information

It can be covenient to connect your email account hosted with us to your Gmail account in order t...

Updated 2 years ago by Cloudey

Where are the servers located?

Web hosting

All of the servers we use for web hosting services are located in Germany. The central location a...

Updated 2 years ago by Cloudey

Where are you based?

General information General

Cloudey is officially registered in Estonia, which is part of the European Union. We have a pres...

Updated 2 years ago by Cloudey

How to upgrade/downgrade my hosting service?

Web hosting

If you're running out of resources or, conversely, need to downgrade your service, you can do so ...

Updated 3 years ago by Cloudey

Do you have a refund guarantee? How can I get a refund?

General information Billing and payments

Sometimes, things just don't work out. Maybe you decided you don't actually need web hosting righ...

Updated 3 years ago by Cloudey

Can I use an SSL certificate? Can I use HTTPS? Do you support Let's Encrypt?

Technical information

All our web hosting plans include free HTTPS for all domains and subdomains on the account. This ...

Updated 3 years ago by Cloudey

Web hosting terms and conditions

Web hosting

The latest version of terms and conditions for Cloudey web hosting is available on our website. I...

Updated 4 years ago by Cloudey

Do you support Node.js®? Which versions of Node do you support?

Technical information

We support running and managing Javascript applications using Node.js® on all web hosting plans. ...

Updated 4 years ago by Cloudey