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Nameservers respond to DNS queries for your domain, essentially telling the browser where to find your website. For web hosting, Cloudey operates 2 nameservers, one located in Germany and the other in Finland, to provide especially low latency in both Western ...

Where are you based?

Cloudey is officially registered in Estonia, which is part of the European Union. We have a presence in Estonia and the Netherlands, and have servers all over Europe, notably in Germany, the Netherlands, Finland and France. We are governed by the laws and re...

How long have you been in business?

Cloudey was founded in 2014. We have built a solid foundation for our business and gained a lot of trust from our customers, and we don't plan to stop any time soon!

Which services do you provide?

We strive to offer a full range of services for small and medium enterprises as well as private customers, with each one of our services complementing the others. Our main focus is shared web hosting, which we complement with managed hosting services. For a ...

Which jurisdiction applies to you? Do you comply with GDPR? Do you comply with DMCA notices?

We are governed by the laws and regulations of both Estonia and the European Union, including the EU copyright laws and GDPR, which we enforce to the full extent required by applicable law. GDPR We fully comply with GDPR and even go further by applying equal...

Which payment methods do you accept?

We accept payments via credit or debit card, iDeal (NL only), and bank transfer. We never charge payment processing fees, whichever payment method you choose. Credit and debit cards Credit or debit card is the quickest and easiest way to pay. For security ...

Do you accept Bitcoin or other cryptocurrencies?

We do not accept Bitcoins or any other cryptocurrency as payment for our services.

What is the payment term for invoices?

Our invoices have a Net 14 payment term by default, ie. invoices have to be paid in full within 14 calendar days after being sent. For enterprise customers, we can extend the payment term up to Net 60.

Why is my invoice not marked as paid?

If you have paid your invoice or think that the invoice should be marked as paid, but you are still getting payment reminders or see the invoice marked as unpaid in the client portal, then there are multiple possibilities for what could have happened, detailed...

Do you have a refund guarantee? How can I get a refund?

Sometimes, things just don't work out. Maybe you decided you don't actually need web hosting right now. Maybe we simply weren't a good fit. We understand. We offer a 30-day, no questions asked, full refund guarantee for all web hosting plans. So you can try o...

Can I pay on a yearly/annual basis? Which payment terms do you offer?

You can pay for all services on a monthly or yearly basis. Do you offer a discount for paying longer in advance? Yes! Choosing a yearly payment term saves you 20% compared to the monthly plan.

Which control panel do you offer? Do you offer cPanel?

All our regular web hosting plans come with cPanel, the long-term industry standard web hosting control panel, which is easy to use and generally very well known. By default, we use the standard dark theme for cPanel, with no other alterations. You can option...

How can I manage my website? How can I access the control panel (cPanel)?

You can access cPanel (the hosting control panel) by entering yourdomain.com/cpanel in your address bar, replacing yourdomain.com with the domain you are hosting with us. If this doesn't work, you can also access the hosting control panel by logging into our C...

How to upgrade/downgrade my hosting service?

Web hosting

If you're running out of resources or, conversely, need to downgrade your service, you can do so by logging into our Client Portal, navigating to Services, selecting your service and clicking on Upgrade/Downgrade in the left sidebar. You will be charged or cre...

Do you make backups of client websites? Where do you store backups? How do I restore a backup? How long do you keep backups?

Frequency and scope We make daily individual backups of all accounts on our shared hosting plans. A backup includes all files, databases, e-mails, and configuration of an account. An account backup can be used to restore the entire cPanel account on our hosti...

Do you support Node.js®? Which versions of Node do you support?

We support running and managing Javascript applications using Node.js® on all web hosting plans. To get started, simply click Setup Node.js App in your cPanel. The following versions are currently supported: 11 12 New versions are added as they become av...

Can I use Git? Do you support version control systems?