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29 total results found

Can I use an SSL certificate? Can I use HTTPS? Do you support Let's Encrypt?

Technical information

All our web hosting plans include free HTTPS for all domains and subdomains on the account. This means you do not need to bring or purchase your own SSL certificate, a certificate will be issued automatically and at no extra cost. However, you can use your own...

Which PHP versions are supported? Which PHP extensions are installed?

Technical information

PHP versions All shared hosting plans support the following PHP versions: PHP 7.4 Available until 1 Jan 2023 PHP 8.0 Available until 1 Jan 2024 - Default PHP 8.1 Recommended Support for end-of-life PHP releases will be removed 1 month after reaching e...

How can I change PHP settings? How can I increase the file upload limit or memory limit of PHP?

Technical information

Changing PHP settings You can find various PHP settings in cPanel under MultiPHP INI Manager, located under the Software section. PHP settings can be set per webroot, ie per domain or subdomain. The MultiPHP INI Manager allows you to change settings such as m...

Common issues related to Wordpress (incl. Elementor)

Technical information

Listed below are some common issues that sometimes occur when using Wordpress with Elementor or other resource-intensive plugins. My Wordpress site is slow If your Wordpress website seems slow, try the following steps: In a vast majority of cases, slowness of ...

Where are the servers located?

Web hosting

All of the servers we use for web hosting services are located in Germany. The central location and proximity to network interchanges ensures low latency and fast loading times all over Europe as well as abroad. Your personal data is never transferred outside ...

Unable to connect e-mail account to Gmail with POP3. Connection timed out or connection refused in Gmail.

Technical information

It can be covenient to connect your email account hosted with us to your Gmail account in order to have all your emails in the same place. However, in some cases using the provided details in the control panel (cPanel) does not work in Gmail while still workin...

How to add an additional website / domain to my hosting plan?

Technical information

All hosting plans support hosting multiple websites / domains on the same plan. The Rain, Thunder, and Tornado plan support 3, 5, and 10 websites respectively, including the main domain. Adding an additional website To add an additional website to your hosti...

My IP was blocked from accessing my website or the hosting control panel!

Technical information

There are various reason why an IP can end up temporarily or permanently blocked from accessing the server. In most cases, this helps prevent our servers and your website against malicious attackers and botnets, but in rare cases, it can end up blocking legiti...

Addon domains and Cloudflare - Error "This domain points to an IP address that does not use the DNS servers associated with this server"

Technical information

Problem When adding an additional domain to your hosting account (addon domain), a verification of the domain's nameservers is performed. To successfully add the domain, its nameservers must be set to ns1.cloudey.net and ns2.cloudey.net. This is done to preve...